Collision Center Estimator
Job Title: Collision Center Estimator
Department: Collision Center
Reports to: Collision Center Manager
FLSA Status: Exempt
***Willing to train for the position if there is no experience***
Position Description: The Estimator is responsible for quoting repair costs to customer in a professional, timely manner while ensuring quality repairs.
Duties & Responsibilities:
- Maintain Customer Satisfaction Index ratings (as determined by the Body Shop Manager)
- Maintain dealership standards for “hours per customer repair order written”
- Greet customers in a timely, friendly and professional manner.
- Communicate with customers to determine the nature of their repair needs.
- Evaluate the vehicle thoroughly to determine extent of damage and need for repairs
- Photograph the vehicle to support the damage for insurance purposes
- Establish each customer’s method of payment. Obtain approval of credit if necessary
- Obtain customer’s signature on repair order, provide customer with a copy
- Work with insurance adjusters to ensure all information is provided in order for payment to be received
- Check job status as often as necessary to ensure timely and accurate work
- Handle telephone inquiries regarding work in progress and appointments
- Compare final invoice with original repair order
- Deliver vehicle to customer and answer an questions
- Responsible for quality control to ensure that work is completed as requested and to reduce comebacks.
- Administer safety and housekeeping policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Associate’s degree (A.A.) or equivalent from two-year college or technical school; or, two years of experience in an auto body repair facility, one year of supervisory experience and/or training’ or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees and to individual customers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Certificates, Licenses, & Registrations:
Current, valid driver’s license; satisfactory Motor Vehicle Report (MVR).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; sit; use hands to handle or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.